Terms & Conditions

1. About Pocket Lawyer

Pocket Lawyer ("the app", "we", "us", "our") is a practice tool that lets you run through tricky or awkward real-life conversations with an AI playing the role of the other person. By accessing or using the app you agree to these Terms & Conditions. If you do not agree, please do not use the app.

2. Practice tool only — not professional advice

Pocket Lawyer is provided for general practice, entertainment and educational purposes only. It is not professional advice of any kind, including but not limited to legal, financial, medical, psychological, therapeutic, insurance, employment or counselling advice. The other person in every conversation is simulated by artificial intelligence and does not represent a real person, organisation or professional.

Nothing in the app should be relied upon when making real-world decisions. You should always seek advice from an appropriately qualified professional before acting on anything discussed in or suggested by the app.

3. No emergency support

Pocket Lawyer is not a crisis or emergency service. If you or someone else is in immediate danger, call 999 (UK) or your local emergency number.

If you need urgent mental-health support in the UK, you can contact Samaritans on 116 123 (free, 24/7) or visit samaritans.org. For urgent medical advice in the UK, call NHS 111.

4. AI-generated content

Responses, suggested lines, feedback, and images are generated automatically and may be inaccurate, incomplete, offensive or misleading. We do not review or guarantee any content produced by the app, and you use it entirely at your own discretion and risk.

5. Limitation of liability

To the fullest extent permitted by law, we exclude all warranties, conditions and representations relating to the app, which is provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, we (together with our owners, operators, employees, suppliers and partners) accept no liability for any loss, damage, cost or injury — whether direct, indirect, incidental, consequential or otherwise — arising out of or in connection with your use of, or inability to use, the app, or any reliance on its content. This includes, without limitation, any outcome of a real conversation, decision, action or inaction taken on the basis of anything you saw, read or did in the app.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

6. Acceptable use

You agree to use the app lawfully and not to misuse it, attempt to disrupt it, or use it to harass, harm or deceive others. We may suspend or withdraw access at any time without notice.

7. Cookies & local storage

The app uses cookies and browser storage that are necessary for it to work. These are not used for advertising. Examples include:

• Sign-in session cookie (only when access protection is enabled on a server)
• Cookie-banner acceptance
• Practice session id and UI settings
• License key and related activation data in local storage

By continuing to use the app, or by selecting "Accept" on the cookie banner, you consent to this use where required by law. You can clear cookies and site data in your browser at any time; some features may stop working if you do. See our Privacy Policy for more detail on server data and retention.

8. Credit top-ups, payments & license keys

The free plan includes a limited number of credits (currently 40 in total, up to 8 per chat, text only). Document uploads are not available on the free plan. Optional credit top-ups add credits to your account: one-time purchases at prices shown at checkout (currently £4.99 for 60 credits, £14.99 for 200 credits, and £29.99 for 500 credits on the website). Paid credits do not expire. After your first purchase you also unlock document and photo uploads in chat (currently 2 credits per document, plus 1 credit for Pocket Lawyer to read it and reply), ready-to-send email drafts, and continuing a saved conversation from a chat file — with no per-chat cap, only your remaining balance.

Payment is processed by Stripe. We do not store your full card details on our server. After purchase you receive a license key by email (format TC5-…, or legacy TC1-… / dated keys). Enter the key on any device to activate; the same key may be shared — credit limits apply to the key, not to how many devices use it. Repeat top-ups add credits to the same key when that key is active on the device you buy from.

Paid features that call AI APIs are subject to fair use. We may suspend keys that are abused or used to attempt to bypass technical limits.

9. Refunds & cancellation

Credit top-ups are delivered digitally (license key and credited balance) as soon as payment succeeds, so statutory withdrawal rights may not apply once the key is issued — check applicable consumer law in your country. Top-ups are one-time purchases, not subscriptions; they do not auto-renew. Legacy dated keys may include an expiry embedded in the key format; current TC5-… keys do not expire.

10. Minimum age

You must be at least 13 years old to use Pocket Lawyer. If you are under 18, you should use the app with a parent or guardian's permission. The app includes scenarios about adult life (work, relationships, housing, health calls) that may not be suitable for younger children.

11. Trader information

Pocket Lawyer is operated from the United Kingdom. Website: https://pocketlawyer.life.

12. Changes to these Terms

We may update these Terms from time to time. Continued use of the app after any change means you accept the updated Terms. Material changes to privacy practices are described in our Privacy Policy.